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Cancellations and Refunds

Last updated: 9/18/2025

At Leapify Technologies Private Limited, we are committed to customer satisfaction and maintain a fair and transparent cancellation and refund policy to help our customers as much as possible.

Cancellation Policy

Cancellation Window: Cancellation requests are accepted within 6-8 days of placing your order.

Important Note: Cancellation requests may not be entertained if the order has been communicated to vendors/merchants and they have initiated the shipping process.

Program-Specific Policies

AI LINC Programs

  • Cancellations accepted within 48 hours of enrollment
  • Full refund available if program hasn't started
  • Partial refund available within first week
  • No refunds after 25% program completion

Workshops & Courses

  • Free cancellation up to 24 hours before start
  • 50% refund if cancelled within 12 hours
  • No refund for no-shows
  • Rescheduling available subject to availability

Non-Cancellable Services

The following items/services cannot be cancelled once confirmed:

  • One-on-one mentoring sessions (once scheduled)
  • Personalized consultation calls
  • Custom training programs (once development begins)
  • Certificate processing fees

Exception: Refunds may be considered if service quality issues are established and verified.

Quality Issues & Defects

If you experience issues with our services or digital products, please report them to our Customer Service team.

Reporting Process:

  • Contact our support team within 6-8 days of the issue
  • Provide detailed description of the problem
  • Include relevant screenshots or documentation
  • Allow our team to investigate and verify the issue
  • Resolution will be provided based on investigation results

Service Expectations

If you feel that the service received does not match what was described or your expectations:

  • Notify our customer service within 6-8 days of service completion
  • Provide specific feedback about discrepancies
  • Our Customer Service Team will review your complaint thoroughly
  • Appropriate resolution will be provided based on the investigation

Third-Party Services & Warranties

For services or products that come with third-party warranties (software licenses, external tools, etc.), please refer issues directly to the respective manufacturers or service providers.

Refund Processing

Processing Timeline

  • • Review: 2-3 business days
  • • Approval: 1-2 business days
  • • Processing: 6-8 business days
  • • Bank Credit: 2-5 business days

Refund Methods

  • • Original payment method (preferred)
  • • Bank transfer (if original method unavailable)
  • • Store credit (for partial refunds)
  • • Alternative payment methods (case by case)

Contact for Refunds

To initiate a cancellation or refund request, contact us through:

  • Email: contact@ailinc.com
  • Phone: +91 7868-055111
  • Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Required Information: Order ID, registered email, reason for refund, and any supporting documentation.

Disclaimer

Disclaimer: The above content is created at Leapify Technologies Private Limited's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant's non-adherence to it.

Need help with a cancellation or refund? Our team is here to assist you.

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